Effective Date: February 9, 2025

1. Introduction

Keys RV Rentals, LLC (“Company,” “we,” “us,” or “our”) is committed to safeguarding the privacy of individuals who use our website, products, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use the Services.

By using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must cease using the Services immediately.

For general inquiries about this Privacy Policy, contact us at [email protected].

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Personal information collected through our website, communications, transactions, and interactions with our Services.

• Data obtained from third-party service providers, affiliates, and partners.

This Privacy Policy does not apply to:

• Third-party websites or services that may be linked to or integrated with our Services.

• Information collected by any third party that we do not control or operate.

3. Information We Collect

We collect and process different types of information, which may include:

A. Personally Identifiable Information (“PII”)

When you register, book a rental, or interact with our Services, we may collect PII such as:

• Identity Data: Full name, date of birth, driver’s license information, passport details (if applicable).

• Contact Data: Email address, phone number, mailing address.

• Financial Data: Payment card information, billing address (processed securely through third-party payment processors).

B. Non-Personal & Usage Information

We collect non-personal data that does not directly identify you, including:

• Device Information: IP address, browser type, operating system, and geolocation data.

• Website Interaction Data: Pages visited, time spent on our website, and links clicked.

• Cookies & Tracking Technologies: We use cookies to optimize user experience. You may disable cookies through browser settings, but some features may not function properly.

4. Legal Basis for Processing Data

We process your personal information under the following legal bases:

• Contractual Necessity: To fulfill rental agreements, process payments, and provide customer support.

• Legitimate Interests: To enhance security, prevent fraud, and improve our Services.

• Legal Obligations: To comply with regulatory, tax, and legal requirements.

• Consent: When required, such as for marketing communications (which you may opt out of at any time).

5. How We Use Your Information

We use the collected data for the following purposes:

• Booking & Service Fulfillment: To process reservations, verify driver eligibility, and communicate rental details.

• Customer Support: To provide assistance, answer inquiries, and resolve disputes.

• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activities.

• Marketing & Promotions: To send special offers, newsletters, and promotional content (opt-out available).

• Legal & Regulatory Compliance: To comply with legal obligations, law enforcement requests, and dispute resolution.

For marketing preferences and opt-out requests, email [email protected].

6. How We Share Your Information

We do not sell or rent personal information. However, we may share data under the following circumstances:

• Service Providers & Partners: With trusted third parties that assist in operating our business (e.g., payment processors, insurance providers, IT support).

• Legal & Regulatory Authorities: If required by law, subpoena, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity.

For legal compliance inquiries, contact [email protected].

7. Data Security & Protection

We employ industry-leading security measures to protect your personal data, including:

• Encryption: Secure Socket Layer (SSL) technology for sensitive transactions.

• Access Controls: Limited access to personal information based on necessity.

• Regular Audits: Routine monitoring of systems for vulnerabilities.

While we implement stringent security protocols, no method of transmission over the internet is 100% secure. You acknowledge and accept this risk by using our Services.

8. Data Retention

We retain your personal information only as long as necessary to fulfill contractual obligations, comply with legal requirements, and protect our rights. When data is no longer needed, we securely dispose of or anonymize it.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.

• Right to Correction: Request corrections to inaccurate information.

• Right to Deletion: Request deletion of your data, subject to legal obligations.

• Right to Restrict Processing: Limit the processing of your data under certain circumstances.

• Right to Opt-Out: Unsubscribe from marketing communications at any time.

To request access, corrections, or deletion of your data, contact [email protected].

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using our Services, you consent to such transfers, which comply with applicable data protection laws.

11. California Privacy Rights (CCPA Disclosure)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal data is collected and how it is used.

• Request Deletion of personal data, subject to legal exceptions.

• Opt-Out of the sale of personal data (we do not sell data).

• Non-Discrimination for exercising privacy rights.

To submit a CCPA request, contact us at [email protected].

12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor has provided personal data, we will promptly delete it.

If you believe we have collected personal information from a minor, notify us at [email protected] for prompt removal.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies and encourage you to review their terms before sharing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated Effective Date. Continued use of our Services after modifications constitutes acceptance of the revised Privacy Policy.

If you have concerns about changes to this policy, contact us at [email protected].

15. Dispute Resolution & Governing Law

Any disputes arising under this Privacy Policy shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles. All claims shall be resolved in Monroe County, Florida, through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

For legal matters and arbitration inquiries, email [email protected].

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Keys RV Rentals
5409 Overseas Hwy, #623
Marathon, FL 33050

For any privacy, legal, or support concerns, please contact us at:

General Support: [email protected]
Privacy & Data Requests: [email protected]
Legal & Compliance: [email protected]
Billing & Payments: [email protected]
Reservations & Booking: [email protected]
Business Partnerships: [email protected]

Thank you for choosing Keys RV Rentals. We value your trust and are committed to protecting your privacy.